Coming soon...

Email your complaint to: simone.fox@co-operativebank.co.uk This is the contact given on the Financial Conduct Authority's website for MAS5. 

 

Also, send to Simone Fox's email address a separate Subject Access Request. Put "Subject Access Request" in the email subject line. It will help you to have a copy of all the information that MAS5 holds about you as your FOS complaint progresses. MAS5 will quite possibly ignore your request completely or write to you saying that you need to put your request in writing or that you need to call them to discuss it. It is not lawful for MAS5 to ignore your request or suggest that you need to jump through hoops to get your data - contact me if you have problems:

 

 

TODAY'S DATE

Dear Sir/Madam,

RE: SUBJECT ACCESS REQUEST

I am writing to formally make a Subject Access Request for evidence of information that you hold about me to which I am entitled under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. I am requesting this information by email in accordance with the guidance given on the Information Commissioner's Office website https://ico.org.uk/your-data-matters/your-right-to-get-copies-of-your-data/preparing-and-submitting-your-subject-access-request. You can identify my records using the following information:

(a). Full name: YOUR NAME

(b). Address: YOUR ADDRESS, MORTGAGED PROPERTY'S ADDRESS IF DIFFERENT

(c). Mortgage Account: YOUR MORTGAGE ACCOUNT NUMBER, INITIAL MORTGAGE TERM, INITIAL MORTGAGE AMOUNT

Please send to my address (above) a paper copy of all the data about me that I am entitled to under data protection law including but not limited to:

1. confirmation that you are processing my personal data;

2. a copy of my personal data, including but not limited to records of all underwriting notes, telephone calls - received, made and attempted, including electronic and written records of calls and audio recordings (which you may provide to me on any media convenient to you), visits by field agents, letters to me and to third parties and received from third parties (including but not limited to field agents and solicitors) and mortgage account statements;

3. the purposes of your processing;

4. the categories of personal data concerned;

5. the recipients or categories of recipient you disclose my personal data to;

6. your retention period for storing my personal data or, where this is not possible, your criteria for determining how long you will store it;

7. confirmation of the existence of my right to request rectification, erasure or restriction or to object to such processing;

8. confirmation of my right to lodge a complaint with the ICO;

9. information about the source of the data, where it was not obtained directly from me;

10. the existence of any automated decision-making (including profiling);

11. the safeguards you provide if you transfer my personal data to a third country or international organisation; and

12. any and all other information you hold about me and how it is used, stored and shared.

If you need any more data from me, please let me know as soon as possible.

Please acknowledge receipt of this email. I look forward to receiving your response to this request for a paper copy of data within one calendar month, per the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. If you do not normally deal with these requests, please pass this letter to your Data Protection Officer, or relevant staff member.

Yours faithfully,

YOUR NAME