07 / Keep in touch

Have a similar concern?

I created this site to help other customers find and understand the issues. Your contract, records and complaint dates may be different. If you write, please start with a brief outline and leave account numbers, medical details and confidential documents out of the first message.

Public contact addresshelp@mas5.co.uk

I may need time to reply.

08 / Corrections

Corrections and right of reply

If any organisation or person named or referred to on this site believes that something here is inaccurate, please email help@mas5.co.uk, identifying the page and the words concerned and enclosing the evidence. I will consider it promptly, correct anything shown to be wrong, and record the correction on this page.

This site was published on 6 October 2026. Later changes are listed here with their dates.